We want to make sure that everyone has equal access to all our online services. Here, you’ll find all the information you need to use our websites – whatever your needs.
Adapting our website to suit your needs
Online text size
To change the text size in your internet browser, or to magnify your screen, first go to the Settings menu in your browser. You’ll usually find the option to change the text size under Preferences, View or Appearance.
You can find more detailed guides for specific web browsers below:
- How to change text size on Microsoft Edge
- How to change text size on Safari
- How to change text size on Google Chrome
Text-to-Speech
If you need text-to-speech support, screen reader or read-aloud software may help.
Most browsers have a text-to speech function in their Settings menu which you can turn on to read out the text on the screen, as well as descriptions of the images. This is also known as read aloud, read mode or reader view.
Our website supports screen readers such as NVDA, VoiceOver and Narrator.
Online help from AbilityNet
AbilityNet have a range of resources aimed at making the web more accessible. They have step-by-step guides to adapt your phone, computer or tablet to make it easier to use online. For more information head to the AbilityNet My Computer My Way website.
Get documents in a range of formats
We can send you documents in the following formats:
- Braille
- Large font
- Audio
- Coloured paper
- Coloured text
To request these, speak to your usual Aviva contact.
Get in touch about our web accessibility
If you'd like to get in touch regarding the accessibility of our website and digital services, please email webaccessibility@aviva.com.
We'll get back to you within 5 working days.
Contact us in a way that suits you
Easy-to-use Relay service
If you require a relay service, you can contact us using Relay UK and a Relay Assistant will speak, or type what you're saying. Download their app, or dial '18001' before our number. If you want to use Relay UK from abroad, please visit their website for more details.
Need further help or assistance?
For further support, get in touch with your usual contact or your insurance broker.