Client Relationship Management​

Building lasting relationships

Our client relationship managers are available at your disposal as a central and consistent point of contact. They're dedicated to understanding your business, building tailored solutions around your unique needs, while coordinating all we have to offer to exceed expectations.

Our client relationship approach is underpinned by the following commitments:

  1. We'll work with you to identify solutions across the breadth of our underwriting, claims and risk engineering capabilities. We will also coordinate with experts from the wider Aviva group where we can find additional opportunities to add value to your business, delivering joined up and truly differentiated propositions.
  2. Your client relationship manager will take responsibility for the delivery of your service proposition and will work with you to ensure we regularly review performance as well as the ongoing shape of our offering making sure it’s fit for purpose and matches your evolving business needs.
  3. We'll ensure your business is considered on a whole account basis across the breadth of your requirements and that we build sustainable, long-term relationships based on trust and collaboration.

Our team of client relationship managers

Thomas North

Head of Broker and Client Development London Market

Domini Bucknell

GCS CRM Team Manager (on maternity leave)

Melody Lyndon-Stanford

GCS CRM Team Manager (interim)

Sam Moore

Client Relationship Manager

Jonathan Harker

Client Relationship Manager

Steve Brewis

Client Relationship Manager

Shirley Martin

Client Relationship Manager

Olivia da Silva

Client Relationship Manager

Lauren Garry

Client Relationship Manager