Claims

We're really proud of our claims service and how our claims teams help to get businesses like yours back on their feet.
 

What does our claims service offer you?

1. Expert claim handlers - our experienced claims handlers take ownership of your claim – they'll keep you up to date with what’s happening, so you're kept in the know.
   
   
2. Claims Fraud - we're keen to tackle claims fraud and we don't want to pay out for such claims - this means we aren't passing on the costs of fraudulent claims to our policyholders.
   
   
3. Our large-loss service - we'll map out all the critical elements of those bigger claims so you know what will happen next and when.

From the moment you report your claim, one of our claims service managers will be there as your single point of contact. Their role is to:

• Get to know you - they'll understand you and your business so we know how best to manage your claim.
• Work with the right people - for example for multinational business, we'll work with experts in the countries you trade in, so your claim is compliant in each location.
• Get you back to better - they'll work with our risk management service to help you put future risk prevention measures in place.
• Support you - they'll work with experts such as loss adjusters and solicitors, attending relevant meetings to keep your claim moving.